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IT Support
Why should you use ZIO's help desk services?
At ZIO, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services. Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. ZIO uses ITIL based, industry best practices to enable your users to work efficiently and effectively.
Features of ZIO’s IT help desk support services include:
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Incident and service request management
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Support for desktops, laptops, mobile devices, servers, storage, network devices and more
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Service asset and configuration management, knowledge management and change management
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Support for Windows, Mac, and Linux operating systems
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Guaranteed service levels via SLAs
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Resolution of incidents and service requests as quickly as possible
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Escalation of incidents and service requests that cannot be resolved within agreed timelines
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Best-in-class customer service
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